Shipping policy

Orders are usually shipped same day if ordered by 1:00 pm CT. We understand that most orders are time-sensitive and try to ship them as soon as possible. If you need to make a change to your order, please contact us as soon as possilbe. Some orders even ship within minutes.

Orders are shipped Monday through Friday.

Example: If you order on a Monday by 2:00 p.m. CT, your order will ship the same day. If you order at 5:00 pm CT on Monday, your order will ship Tuesday morning.

  • Orders are not shipped on Saturdays, Sundays or Federal holidays.
  • Standard Ground UPS (Average 4 to 5 business days)

HOLIDAYS


We observe the following holidays, and orders will not be shipped out on these days:

New Year's Day New Year's Eve Independence Day
Memorial Day Labor Day Thanksgiving Day
Christmas Eve

Christmas Day

 

Potential Shipping Problems and Errors:

 

Shipments are not in transit on the weekends for UPS shipments. Depending on your local post office priority mail and express mail can sometimes be delivered on Saturdays and Sundays. Please contact your local post office if you need specific information.

Priority mail and express mail shipments: Please note that U.S.P.S. (your local post office) may leave notices for you to come pick up your shipment. This happens if you are not home and they do not feel confortable leaving the package. If that is the case, you are responsible for contacting your local post office to receive your shipment.  Once you order, you should expect your package in three days.  If it's been a week and you havent received your order call your local post office with your tracking number. If they do not have any information, please call us and let us see what we can do as the shipper.

Express mail: If you do not claim your express package within a few days it will be shipped back to us. A refund will not be given for any shipping charges. A lot of times we provide discounted rates so you may be responsible for more than what you orginally paid.  We will refund your order for the products delivered back to us minus the exact shipping fees charged by the carrier.  ex. If you placed an express order and you were charged a fee of $35.00 by us but the actual shipping charges to us by the carrier (UPS, FedEx, USPS) were $50.00, you will be refunded for the products minus 50.00. 

Unclaimed or bad address: You are responsible for double checking your order before submitting it. If a problem does occur, you will be responsible for shipping charges even if the package is not delivered.  If a mistake is made by the carrier (UPS, USPS, FedEx) we will help you in any way possible to recover your shipping charges.  We promise to get your order out ASAP and once it is in the carrier's hands we have no control over the package.  We wish we could hand deliver every package, but its just not possible.

If you accidentally give us the wrong shipping address when checking out, please notify us ASAP.  Sometimes we can catch it before it leaves the warehouse and make the change.  During peak seasons (Nov, Dec) this may be difficult to do.

If you are shipping to someone else at a different address, it is important that you contact them and let them know that a package is coming so that the package is not refused or goes unclaimed. You will not receive shipping charges back if a package goes unclaimed or if you provide an invalid shipping address.